Refund & Cancellation Policy

1. Policy Overview & Educational Commitment

At App Vertex Hub Training Co., Ltd., we cap our training cohorts (Intensive cohorts at 12 students, workshops at 10–15 students) to ensure every participant receives personalized trade log audits and bar-by-bar chart feedback. Because a reserved seat prevents other applicants from enrolling, the following refund and cancellation terms apply to all workshop and coaching registrations.

2. Refund Eligibility & Timeframes

• Cancellation 14 or More Days Prior to Start Date: You are eligible for a Full (100%) Refund of the tuition paid, minus a nominal 5% administrative bank processing fee.
• Cancellation Between 7 and 13 Days Prior to Start Date: You are eligible for a 50% Partial Refund, or alternatively, you may choose a 100% credit transfer to the next scheduled cohort within 6 months.
• Cancellation Under 7 Days Prior to Start Date: Tuition is non-refundable, as studio seating and instructor review schedules are locked. However, you may transfer your seat to a nominated colleague or request a 50% credit toward a future workshop.

3. Non-Refundable Items & Work Already Commenced

The following items and scenarios are strictly non-refundable:

• Commenced Training Programs: Once a cohort, workshop, or private mentorship has begun (Session 1 has taken place), no full or partial refunds will be issued.
• Custom Private Mentorship Audits: In our 1-on-1 private mentorship tracks, once the Master Instructor has commenced the forensic audit of your historical 100 trade charts, the audit fee portion is non-refundable.
• Delivered Physical Workbooks & Proprietary Rubrics: Custom-printed binders and technical reference materials once dispatched or collected at our Chiang Mai studio.
• Participant No-Shows: Failure to attend scheduled live studio sessions or live video streams without advance notice forfeits the session tuition.

4. Rescheduling and Cohort Transfer Policy

We understand that unexpected professional or personal emergencies occur. Students may request a one-time cohort reschedule free of charge if submitted in writing at least 7 calendar days before the scheduled start date. Rescheduled registrations must be utilized within twelve (12) months.

5. Company-Initiated Cancellations

In the unlikely event that App Vertex Hub Training Co., Ltd. must cancel or postpone a scheduled workshop or seminar due to instructor illness, severe weather, or force majeure events, enrolled participants will be offered the choice of an immediate 100% full refund or guaranteed priority placement in the rescheduled cohort.

6. Refund Submission & Processing Process

To submit a formal refund or rescheduling request, please follow these steps:

1. Send an email from your registered address to info@app-vertexhub.click with the subject line Tuition Refund Request - [Your Full Name].
2. Include your original enrollment invoice number, program title, and the reason for cancellation.
3. Our admissions finance team will review your request and confirm eligibility within 2 business days.
4. Approved refunds are issued via original Thai Domestic Bank Transfer or International Bank Wire within 7 to 14 business days.

7. Contact for Tuition & Refund Queries

For any questions or clarification regarding this policy, please reach our administrative team:

App Vertex Hub Training Co., Ltd.
Address: 172/6 Mahidol Road, T. Hai Ya, A. Mueang Chiang Mai, Chiang Mai 50100
Phone: 053-526-418
Email: info@app-vertexhub.click